SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T-shirt is not fitted. On the quality of cotton, threads are not sticking out, the thing is quality! For such money-a very good purchase!
The goods came in time, the quality of the goods is very good. Many thanks to the store!
They run one size small but there are great quality's if you are large order Xlarge
Lovely product
Good stuff. Choose a XXL size if your size is a US M size.
Excellent quality.Nice to deal with you. I used the cart for the perfect size.
A good cotton T-shirt, very comfortable, the only lack that the print is sealed, not sewn.
T-shirt is satisfied, at its 54 size picked up 4XL coincided perfectly. Oddly enough, all the seams are good, frequent, even, the material is dense, the print is sure to break down with time, but it's not soon. Delivery took 20 days to five.
Delivery to Kemerovo 22 days. Quality is good. The fabric is dense, pleasant. The size approached.
An excellent article from a friendly and reliable dealer. Well packaged and shipped quickly. I received the item fast and I am very satisfied with the service and the high quality of the item.
The item is very quality Nice, the size is suitable.
Bought on the man with the size 2HL. Obtyag (but the quality is quite good.
Got fast. The quality is good, you need to look at the size carefully, the length is small.
Too good quality, take 1 size above necessarily, really very very beautiful, go
Excellent T-shirt, good quality! Thank you, I ordered more!
The product looks nice as told
Very nice and of excellent quality and fitting. highly recommended
Good quality tshirt