SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super. Rhinestones beautifully shine, looks stylish. Thank you store for fast delivery
Very satisfied with the cuffs, as if made of steel or covered with rhodium, I recommend to order, the store quickly sent, you can safely order
Dw about my ears being red. So I kinda had to adjust it and all but overall it doesn’t irritate me and doesn’t bother me. (This is good for people who can’t pierce there ears at the upper part of the ear)
accurate description. fast delivery thank you store
I ordered the one in the 7 picture (when you choose), for my ear bolshevat, does not press, but I think I will easily lose it. Although the photo seems that the opposite ear is going through. Some on the contrary write that it is small. So Xs, I'm upset, looks good, delivery fast, Weeks 3 total
Looks great, quality is good, but not every ear suitable (be aware features of the ear, I have the Cuff held or, if a little on another place to place it, too ear grips, try some of his "stretch").
They reached Kazakhstan for a month, they may be a little narrow, but you can expand your hands to the right size, good rings
Paket them stigao for mjesec Dana Sve je Kao for slici Naušnice Su per here cijenu odlicne Jedino OVA cijela silver IMA delive Usku rupicu for provuci UHO and delive Su cvrste PA nije bass Lako prosiriti them
There is no way to adjust the diameter. It is inconvenient to give
Wow!!! Looks like a real exquisite product of gold. Very satisfied with both quality and purchase.
I waited a long time, but finally came, I did not communicate with the store.
One earring with too little gap. She does not fall on the cartilage, nor on the urine-I do not go anywhere, although I put on correctly, pulling the urine down I put on and push the Huin in But I ordered for the sake of earrings with rhinestones, so it suits everything. The third earring is also good. I will also wear it.
Very beautiful mouth guard, earring with stones, everything is in place, only one negative posting was long time more than 4 months, perhaps due to the war in the country (Ukraine)
Unrealistically beautiful :) The Arc is unavoidable, you need to come to the place, you need to go to the class and the veil does not rub. In Kiev for 20 dnev on the NP.
Good earrings, but only one of three fit in size. Ears can not be worn all day. If you compare with silver (bought in another store), the difference in size is noticeable.
The quality is good, one of the Rings turned out to be small, and so everything is super
Earrings of the ARC class, watch Duge Garno, at the university to be nice. Delivery shvidka. Three stores did not bother. Zamovlennya was told by shvidko.
Good cuff, a little sharp edges, which is not very nice. And so everything is fine.