SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything well as in description
very nice looking
super
Fast delivery. Bag Super, another zakupiona, zippered 3 maps, Mount wider than with the second model, lining, inside pocket. stitching neat, no protruding yarns. Early slight smell but quickly passes. Bag pakowna. Pink color pleasing to the eye. Initially ciut rigid material after short wear is now OK. Recommend.
Does not match the video .... The material is thin, smaller than the declared size
very good bag
Bag with good price, quality satisfactory, padded bottom, pretty solid workmanship. Recommend.
Nickel, the interior is large, we do not realize it in the photos. It closes with magnet snap button and the material is thick so this tote bag will be quite resistant
Is a very beautiful, worth the price, I just hoped was slightly higher at least fit my notebook that is small, believe that if a great book would not fit.
Great bag for the price!!!
Just like the picture, I like it!
the bags are as described, I ordered 2 and they are beautiful bags. they arrived so quickly to Australia. ordered on 16th sept 2022 and arrived 26th sept 2022. The store shipped the order within 1 hour of purchased. A great service.!. would definitely buy from this seller again.
It's worth every invested weight. Excellent terminations. Good stuff. Grateful for the fast shipping.
Okay, but the hanging strips are pretty short, if you dress in a thick coat or jacket, it hardly fits by the arm. The fair quality.
It arrived in a short time to Mexico, it is exactly as the store describes it; I will certainly keep buying from the seller.
Arrived ahead of schedule is beautiful, exactly as in the description, I loved my bag
Small, none pocket inside