SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maisonblue.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to the Moscow region 3 weeks at the point of issue Pyaterochka. There was a request to confirm the customs data from GBS broker, it was already given. Glasses are excellent, thank you
Delivery to Grozny 4 days (ordered 22.08 and 26.08 received). Quality at the highest level, the feeling-as if I hold Rayban's! Includes a napkin for wiping, a pouch-pouch, a case-case and a test card. Arches made of plastic under the tree, but have a texture, so looking very realistic. Would be evaluation 10 would put 10!
I recommend this store already my second purchase am very happy thanks
I order glasses not the first time. Previous took my mother, because she really liked them. Quality is super. Protection from the sun is decent. Very comfortable to use. Shipping is super fast. Thank you!
Very beautiful glasses. The quality is very good and you also looks real nice. I love you.
Delivery to Moscow 4 days. Quality is good. For 1 to very much nothing. Recommend
Very good!!!! Original, like both will have to buy another
It's the second time I 've bought them, I'm very happy with them.
Conform to the announcement and the right size Finally for my head.
The glasses are excellent, for this price just space! Do not know how much is enough, but it's nice to get Chic packed glasses, and even with napkins and glasses. Definitely recommend, it fits like a man's face, as well as a woman's.
Designer beautiful fine work good value price body is pin springs body lens filter light well glasses weight lighter not A strangulation holder casual
Delivery is fast, quality is awesome... cover included, pouch and cloth. Seller just super
Quality is excellent, delivery days 5, on my wide face is excellent, nothing is hanging out
The quality is excellent, I definitely recommend the store! Delivery is super fast, up to Irkutsk only 5 days
Good product, 100%. Can buy without fear. Arrived in 15 days in reef-PE
The glasses were brought quickly, as the store wrote. Glasses liked, packed perfectly, in the package, a test, 2 napkins, a cover with a carabiner, all in a box, and another packing box. My face is not very wide, I came up with glasses. The quality is excellent, I recommend!