SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my first experience of ordering shoes on this site. Sandals are very cool! Not heavy, unrealistically soft and comfortable, the feeling, as if in the softest home slippers you go. Made qualitatively: glue, thread-nothing like this. At 24 cm of the foot took the size according to the store's grid-came up well (the only thing, I hope that when they are not carried large, because in this size the size I think, if I took it, it would not be very much, my fingers would go out). But they do not rub! This is the first shoe on my memory, which does not need to be worn out and which does not leave calluses
Sandals liked, Velcro, despite the massive sole is very light, look expensive, they are made neatly, in general I recommend
Wonderful sandals! For those who have a problem with constant rubbing of calluses-it's just saving! Very soft skin! Soft insole! Thank you very much to the store for the quality! The parcel came in 12 days (Vladimir).
Super sandals, soft, comfortable, light. The dimensional grid is correct. On the leg are not bulky. Photo packaging did not do-everything is like everyone else. Shipping standard. Recommend! For the store Thank you Galina @ gravitsappa!
Good sandals, soft, really massive, heavy, the leg in them sweats very much, when opened was a strong smell,
My second purchase in this store. And did not make a mistake choice. The top is genuine leather, soft, comfortable. I will order shoes for autumn. Thank you store!
Sandals are beyond praise! Soft skin, soft insole, made very neatly, comfortable platform, good lift, not narrow. Velcro closure, the back does not press. Approached the full leg. Thank the manufacturer for the quality, the store for fast delivery, delivered earlier for 20 days! Packed in a box, went well. I'm happy like an elephant.
Sandals are awesome, chicThank you so muchI was very worried, because I took the first time in this store, but I heard a lot of good about the store and finally I decided ....... I do not regret a drop of wonderful, on my foot length 25 cm size 8,5 is simply chic all came up, the finger does not hang. My God I'm happy!!! Many thanks and highly recommend the store and store❤
Sandals are cool. The skin is soft. Comfortable. On delivery, the box was crushed in trash, the first time it was. Well, the shoes did not suffer much.
I was extremely satisfied with these sandals! Soft and quite light. Arrived quickly. Well packed in the box which was not damaged at all! Yes they look chunky but really not too much - this type is a trendy chunkiness and well fits my statue. My size is 7-7.5 and this fits me perfectly. Thank you! I highly recommend.
The quality is excellent, no longer a wide leg
This second sandals, this store and third shoes that I buy here. Really like it. 24.5 fits perfectly
Super sandals! Specially ordered with Velcro. In my position-masthav! And otherwise, to be honest, more convenient than a hook. Velcro is strong, so I do not think that there will be problems with it. Very convenient! Material is leather. Tractor sole. Sandals are incredibly comfortable, as in slippers in them, and stylish. Size I have 7,5 per foot 24,5-25 cm Video reviews in insts: 2important and in TG: shopinguide
Very good quality leather and the model of the sandals is very comfortable. Sandals arrived in a nice box with a pair of cushioned footbeds. I am very happy with my order. Delivery was faster than expected date.
I agree with all the delighted reviews. Leather sandals, cushioning when walking. On a high rise perfectly fit. took them because of the Velcro fastening, it is very convenient for me. Perhaps they will be wide on a narrow thin leg. The length of my foot is 25 cm, took on the table size in size.
The Russian size 37,5 perfectly fit Foot length 24 cm Yes, the sole does not bend especially, but the thickness should be paid :) Although the sandals are comfortable, the straps are not naturley, went in the heat for a few days
Shoe comfortable, very beautiful וקלילה. Bit wide on the me instead of the closure. Instead of bracket iron-סקוץ׳.
Paid on August 20, received on September 6. Delivery to Moscow. I have a foot length of 25,5 cm, ordered 8,5. The size of everything came perfectly. Although, I was afraid that they would be large, but no, they sat down in size in size. Walking is very convenient, soft, light. These sandals, my love!!! I did not regret that I took it! Now this is my favorite store! Perhaps I'll take more sneakers in this store.
Cool, on the foot 25,5 came perfectly, plus a bone, the leg is not narrow, very convenient, like in slippers, shorter delight!!!! Thank you store!