SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maisonblue.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product excellent quality! Installed in a aluminum profile.
Shines, very flexible, in silicone. Shines on a thin rib. Multiple brightness modes of light and flashing
This is actually VERY VERY good! An excellent deal! Very bright. Very well diffused light. The remote did not have a battery but I don’t plan to use the remote at all. I opted to leave out the inline receiver because of this. Here’s the best part… this product works with Philips Hue Smart Plugs! Making it Apple Homekit capable! I will definitely be buying more of these! Canada supports Ukraine! Putin is an evil war criminal.
Beautiful led strip. Be careful however to read the article. It is not an adhesive tape but to fix with plastic legs so drilling mandatory!
Great best Q on ad. Installed with tape 3M not needed the support
It looks great, I arrive complete, Running, fast delivery to Mexico
I like Me, very good and tough. If you leave it long or at high temperature, it heats up a bit but it cools fast by turning it off
Light good reduce brightness can be all OK
It works great and has much power
This is my second order from this Seller, I was asking him if I can get any discount, and he said Yes and gave me a coupon. Was very nice chatting with him and happy with my purchase. I appreciate the way you treat your customers
Material quality, only took compared to shipping. But very satisfied, recommend others.
Good illumination, minus only in that the remote is not unique, those manage all sets
Not the first time I order and not the last. Gorgeous tapes!!!! Thank you store!!!
The order was received in Minsk for just over two weeks. The tape works. The color is nice. The remote control did not work out yet. There is no battery in it.
very nice, easy to install, nice light, I still have to put a little bit of glue with a hot melt glue gun and it will be perfect
Very very good product. Like others, very worth, well made and very beautiful. Congratulate stores by doing something so cool. Is exactly as described and photos, am really pleased with what gave me. Again congratulations excellent product and indicate the purchase. Very very good product. Like others, very worth, well made and very beautiful. Congratulate sellers by doing something so cool. Is exactly as described and photos, am really pleased with what gave me. Again congratulations excellent product and indicate the purchase. Very very good product. Like others, very worth, well made and very beautiful. Congratulate sellers by doing something so cool. Is exactly as described and photos, am really pleased with what gave me. Again congratulations excellent product and indicate the purchase.
Awesome illumination, silicone and well-Bent, bought for the Cabinet, a little too big, have not finished the installation, but it looks chic, I'll take the same mirror
Lighting norms, but in the kit there are not enough fasteners, if you use only those that are included in the tape sagging in the middle, you have to collective farm