SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's accurate to the publication and very functional, I liked it very much.
Very strange fastening of the spoon. I took two and both have the same. The spoon itself is hanging out
Missing to test it comes without stack, but it looks good, it took more than 10 s days, as I ordered it on Day 2 and it arrived today 16.
The order came in 6 weeks. Scales show relatively accurate, but sometimes there are minor errors. I think we should get better. It is best to have on hand control Giri, I do not have them only silver 10 loud coin.
It seems to be normal, but it smells strong and there are no batteries, so I can not evaluate the work
Complies with the description. Delivered without battery, I will add a comment once the product tested. Fast shipping.
Zamovila 02.09 denied 27.09. Cool WAGA spoon. Duge was good. Demand spotting the battery to know for food.
I hate to test it. No stack with so be careful. No problem
Nice spoon. Read the reviews, so immediately bought a battery. Everything is fine spoon-scales work. The store quickly sent the goods, came with a delay of only 2 days, which is completely not critical. I recommend to buy.
It's OK, spoon working. The battery is not included. I thought it would be smaller than the size, but it's only good that it turned out to be more
Came the used handle from the weights and some plate. It is not clear in general how this can be collected and sent to the order.
Item recived fast, found the spoon head broken, contacted store he offered refund or resend, i asked for spoon head send only.
It looks great, I arrive without a photo battery so they have them at home to test the article,
Delivery is normal. A month to Moscow. Packing is good. The goods are delivered safely and safely. Goods are quality. Fully corresponds to the description. I recommend the store and the goods!
The spoon of the scale is interesting, until I can check, I did not buy the battery. Plastic is strong, there are divisions of measures in millimeters. I'll try it in work, I'll add it.
Convenient. In the kit there are no batteries cr2035. So you need to buy in advance. Thank you
Not recommend buy, only put a plastic bubble simple, logo product arrived almost all broken due to shipping as seen in the pictures.
Cool spoons, without batteries came true, but it's not an emergency, I recommend the store!