SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The massager is great! Came in for two weeks, there is an instruction in Russian language. Recommend!
Llegó a España en 24h. Funciona genial! Después de 1 semana de uso se nota mucho en la piel.
Highly recommended for Facial Massag
Very good product, fast delivery, good to communication with store. Recommended.
Muy buen producto, rápida entrega, buena comunicación con el vendedor. Recomendado.
Packed perfectly, kind of presentable. Not yet used
La máquina utilizada es constante. Bonito rosa. Envío GRATIS un poco más largo
Ha llegado el masajista, todo corresponde a la descripción. Hay una instrucción en ruso, pero es más como una descripción de la seguridad. Todo está muy bien empaquetado. Máquina muy ligera en peso. Se calienta, se enfría, vibra. Compré un gel conductor por separado para EMS. Veamos cómo funciona, vamos a experimentar. Tomo esto por primera vez. El paquete llegó en 16 días por el Servicio DPD. Como aparecerán los resultados, completaré los comentarios.
I love it for my daily routine. En but see results after use, but the contraption works correctly. Fast Delivery
me encanta, lo acabo de probar y en principio me ha encantado, a ver cuándo lo pruebe en la piel
I'm early and I want to use it
llego pronto y ya quiero usarlo
Llegó en perfecto estado, muy bien embalado, hecho la compra el 18 de enero y llegó a Brasil el 30 de enero, no puedo esperar a probarlo, ¡entonces dejaremos una opinión!
A stunning device for beauty and youth of the skin with mega fast delivery in 5 days. comes fully charged in the kit instruction in Russian language, which is very important for our consumer, do not look and think about how to use it. On each part is a company logo. There is light therapy: Red light-improves skin color and produces collagen to reduce wrinkles. Blue One -Helps reduce inflammation and acne. 5 modes of operation with temperature control from pleasant heat to comfortable cold 1) mode soft and high-quality cleansing 2) cold compress-effective for removing Eels EMS-lifting deeper penetration of substances and massage 4) comfortable moisturizing 5) EMS-synthesis rejuvenation and massage. The device is equipped with timers automatically turns off after each procedure, you do not need to check and count the time. After 5 days of use, the skin became drink, elastic and radiant. I recommend to everyone to maintain youth and beauty, it is simply indispensable ..
Space Design. Everything is neatly packed. Instruction for Russian. I tried, everything works. If there are wounds on the skin, runs through the current in the lifting mode. I'll use it, I'll write about the results in a month.
Llegó en diez días. Todo intacto y funcional. Recomiendo.
Thank you
Thank you. Super apparatus. fast delivery. quality goods. after the first procedure, the effect is palpable. I advise you to find
it's really best item~~ and store too! very fast delivery!! I love it!! thank you seller!!
El vendedor es excelente, muy rápido envió todo por entrega expresa. Literalmente, unos días después, el mensajero trajo todo a casa. Tomé tres máquinas diferentes. Me gustó que todo estuviera empaquetado extremadamente cuidadosamente. Cada máquina en su caja y caja está sellada en polietileno. Esta máquina fue tomada como regalo para mi hermana. El regalo resultó genial, en mi opinión.
Solo tienes que obtener y será igual al gusto. Viene en 1 semana
La mercancía vino en valor y seguridad. No se comunicó con el vendedor. He estado usando un masajista durante 15 días. Mi edad 40, la cara tiene la propiedad de escapar, puedo decir que el uso del masajista eliminó la hinchazón, la piel se volvió más tensa. En general, todavía satisfecho.
El masajista vino sin daños, incluso el paquete no está dañado, hecho de manera cualitativa, agradable de tomar en sus manos., todos los modos cambian, en la Guía hay una traducción al ruso. En general, muy satisfecho, ¡queda por comprobar en la práctica! ¡Espero que no lo decepcione!
Llegó rápido, infectado. Realmente funciona. El vendedor respondió, envió instrucciones en ruso por correo. También estaba en la caja del dispositivo. Dado que el dispositivo cuesta como dos tres sesiones de microondas, una muy buena inversión. Quiero comprar otro dispositivo para siempre. Definitivamente recomiendo comprar.
Los comentarios de esta máquina fueron buenos, así que lo elegí. Funciona correctamente, hay instrucciones, cable de carga. Decir que me hice hermosa y joven, no puedo)), No noté nada en una semana)). Hago levantamiento 5 minutos y luego cambio a modo cálido, las sensaciones son agradables. Le aconsejo que compre suero facial con ella el proceso de cuidado facial es más eficaz.