SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Caso fresco
Estuche muy bueno, tácticamente agradable, se ve elegante, cerradura fija, recomiendo
La cubierta es top. El material es anti-choque. Protege bien la pantalla y las cámaras.
Agradable al tacto, caucho. No deja huellas, se sienta claramente. Máxima protección para un estilo de vida activo! Si usted es un trabajador de oficina, puede limitarse a los parabrisas trasero y delantero.
Calidad excelente. Entrega rápido Comprará más.
¡Compré la capilla y me equivoqué! No vino la del iPhone 13 pro MAX, vino la capilla del iPhone 13 Pro
Duradero y estupendo... Buena idea
Estoy muy impresionada, la calidad es la mejor.
Resultó bastante resbaladizo, tratando constantemente de escapar de la mano. Silicona ordinaria es mucho más práctico en este sentido. Necesito una cubierta de cámara cuando salgo a las montañas, por lo que en la ciudad usaré la habitual, y esta solo es para montañas.
Objednávala jsem podruhé... Rychlé doručení... zboží krásně zabaleno y V pořádku! Doporučuji
Caso ordenó 03,05 ¿En 23,05? La calidad es excelente Y de la pista
Ok
Calidad Nillkin como siempre en la cima! Compré y compraré los casos de esta empresa, nunca se han duplicado. Lo único que hay que tener en cuenta es que hay plástico, no silicona, como a muchos les gusta, es decir. El caso es duro. Perfecto para iphone 13 pro max
Descripción del producto exactamente como en la tienda.
¡Estupendo caso!
No está mal, igual
Perfecto para 13 Mini. Recomiendo
¡Llegó en solo 10 días! ¡Es perfecto! ¡Ahora la cámara está súper protegida! ¡También viene con una caja muy bonita! ¡Merece la pena!
¡Todo súper!! ¡Todo llegó rápido!
Caso fresco, el material es agradable, protege los bordes. Los botones se presionan muy claramente, la cortina protectora se abre libremente. Recomiendo
¡Muchas gracias por lo grande! ¡Eres súper! ¡El caso es magnífico! Entrega a tiempo! Muy feliz! Éxito del vendedor!
Me encantó el producto, mejor de lo que esperaba los botones son Súper suaves, corte de auriculares perfecto la protección de la cámara se abre y se cierra bien y con cerradura, buena huella dactilar, calidad de premio superior!
Muy bien, envíe rápido
Caso muy cómodo. Todo se sienta bien, la calidad está a la altura.
Ordenó 19,06 llegó 11,07 Se sienta un poco pegajoso en 13 Mini, un poco. La calidad del material es excelente. La cortina de la cámara se cierra con un clic. La superficie mate se ve maravillosa. El color es agradable aunque el tono es ligeramente diferente.