SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The frying pan is cool, it works on an induction cooker! Definitely recommend!
Is not a very large. But is beautiful and looks quality… Not yet experienced! Received in two days Portugal ..
Fast delivery amazing quality but a bit too small
It is beautiful, small to a very reasonable measure, use it, very well packaged and with very fast delivery, I will definitely buy with this store I recommend 100%
Good very beautiful and fast delivery, as ad
Thank you for the timely delivery, everything corresponds to the description
The handle made of plastic but the pan works good and easy to clean. The shipping time was less than 2 weeks . I can recommend.
Great frying pan. Non-stick coating. I tried to fire eggs and eggs, nothing burned and neat shape.
The pan is excellent, everything is evenly covered. You can fry without oil, nothing sticks
Delivery just under a month in Saratov, excellent frying pan for breakfast!!! Non-stick coating is good, the handle is wooden, smooth. Thank you
I'm very pleased with this frying pan on her eggs faked perfectly
Pleasant frying pan, let's see how it will show itself in the case)
Skovorodochka pretty, not bulky, davolno petite (thought and imagine a little bit more) but fries dexterously)) No Complaints)) reached ooooochen fast, less than a week. Recommend! Will be very good. convenient for those who quickly for breakfast (dinner or lunch) must prepare a pair of pancakes (оладышков) stuffed))
Lovely! She's small, but cool. You can not only boilers for burgers, but also the eggs are coolThe handle is not removable, made of durable plastic.
A small pan))) Well, in minimalism there is its aesthetics, a photo for a visual comparison
Very good article and I am real excited and happy. I can only recommend.
Excellent frying pan, though not yet tried, but long ago takub wanted. The goods came in about 10 days