We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
2 Feb 2023 11:48
¡Me מאוהבת en esto! ¡¿Qué una hermosa Tela! ¡מאד! ¡Y el calentador מאד! ¡Feliz שקניתי La הקפוצון! ¡Estoy esperando שיהיה operación וקונה todos los colores! Lo tomó casi mes conseguir tal vez un poco menos. ¡Estoy feliz de מאד de compra con וממליצה מאד para todos! Medida buenos tamaños: 88 72 98
31 Jan 2023 12:03
Todo como en la descripción
27 Jan 2023 09:50
En 92-70-92, s-libre, en la etiqueta 100% algodón, color uno en uno con la foto del vendedor
27 Jan 2023 05:02
¡Llegué a San Petersburgo en un par de semanas! Color lavanda, todo como en la foto
25 Jan 2023 07:27
Todo estaría bien si no hubiera un agujero ((((ordenado por este vendedor camisetas, llegaron de excelente calidad, sin olor extraño, sin agujero) decidí ordenar un traje y no tuve suerte aquí… (en lugar del kit, solo vino la parte superior y el que tenía un agujero. Muy mal (((no se comunicó con el vendedor)
24 Jan 2023 05:12
Opaco ぴくくろfluffy し, been Fluffy mullido para llevar las cabras. Buena medida también dio placer.
23 Jan 2023 05:53
Todo el traje me costó 2070 rublos. ¡Estoy muy satisfecho con la calidad! ¡Cálido, suave! Mi tamaño ruso es 42-44. A una altura de 167 cm, ordené una sudadera S y Pantalones M, y hice lo correcto, ¡el traje me quedó muy bien!
23 Jan 2023 02:51
El traje es bueno, la parte superior, los pantalones de tobillo, pero me gusta más auténtico.
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.