SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Suit gun bomb, awesome color, awesome quality. Sutures neat, deep hood. I'm happy with the purchase for 200%
I took a suit in the size of M. pants for the volume of the hips 102-106 cm will sit perfectly. do not rub, strips on the trousers make the hips visually visually visually visually The elastic band in the waist does not press,-at 72 cm there is a stock still. Quality is just a bomb for this price! The color is chosen gray-blue,-with the photo is the same, the universal color. The length of the height of 165 cm is not short. Inside on the insulation, 51% natural fabric,-cotton (cotton). I came to Rostov-on-Don in two weeks.
Excellent quality. Just delight! I ordered my husband to grow 180, everything came up. Now I want this for myself
A good suit, until they were worn, then if I write jambs. I took myself, but I gave my husband a measure, he certainly approached the size more, I will have to give it back. Height 180, length just, wears L top, M bottom. (Suit L). The photo did not plan to publish, but suddenly someone will come in handy.
Size chose by reviews. I ordered L for a height of 176 cm, my husband wears 48 (M) size. Everything came perfectly and the top and bottom of the suit, the color is coffee. Warm, dense, pleasant fabric
Pants are good! Maybe a little short, but the length of the gum as a whole replenishes. Very warm, just for autumn/winter. The color is darker than in the photo, but not critical. More like such dark khaki
Quality Super. took myself but at 168 cm 60 kg turned out to be great. The guy was satisfied
The suit is good, the yak is clear for himself 3 o'clock. On the photo rosemir M, viewer 167 cm
Pants cool) the truth confuses a little "insert ostensibly under the zipper", but still super. the color is straight as I wanted and fully matches with the photo
Hoodie chic) on the parameters of 90x70x100 cm, the height of 175 cm I needed an oversize sweatshirt with a hood, so that the bottom rubber band does not facilitate, but, I thought if I drowned in XL, I will return on free return and reorder the size smaller. But no, the size is just)). Inside the fleece, a giant hood, the tips of the lace are filled with silicone. Very nice and cozy basic thing. Worth your money. Perhaps, I'll order the pants in the kit)).
Guys. These costumes are a bomb. I bought myself a sweatshirt, my husband pants and a sweatshirt of the same color-gray. Just super!!! The size of the husband was selected according to the reviews of previous buyers!!! Thank you, I can't write that off. We will order her husband still dark in this store. I arrived in 7 days in Moscow! They promised longer, though. Super suits.
I liked the costumes very much. On the height of 182 and 172 took L size. Pants are even slightly short, but overall excellent!
I ordered myself a costume S, my husband L. Measured both sizes, they are a gun, I fell in love! Order, you will not regret. The costume is very high quality, pleasant, warm, for the winter the most it! Recommend! On the photo size L :)
A good suit, warm, the size approached, the height of the husband 175, weight 70. Thank you, I recommend the store.