SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pluses of the cover 1 very thin 2 well fitted holes 3 to the touch rough-not slippery cons 1 remain traces, the cover is salted I think in a couple of months I will will will
The description was accurate, waited for a long time, came strongly crumpled sorry of course. I will not return the price was small. My first failed order for aliexprks.
Very good minimalist case it has a nice texture to it
The best case of all that I saw! Very thin, neat, all buttons work. The color is very interesting, inside some inclusions. Just super! The phone in it is almost like without a cover in size and feels in the hand. I recommend definitely!
In the hand does not slip, cheholchik shershavenky. Very stylish made boards, seats for buttons, looks beautiful on the phone, thin, iPhone lies in the hand conveniently
Delivery fast, store well done, good case, plastic, touch like ceramics
At 12 pro as cast, thin and color more saturated in real
Cover gun! Sat on iPhone X perfectly! Thin, looks durable, pleasant to the touch-slightly rough. I recommend to buy.
Super cases. Very thin, tactile pleasant. I'll order more. We arrived very quickly.
Everything I ever wanted from a watch case! Absolutely perfect
Excellent quality and very thin! Everything corresponds to the description! The store worked quickly and quickly!
The case is excellent, the material is excellent, it does not slip, I recommend the store
The goods came intact. Track number was. The plastic is rigid, so in the area of the buttons and, in principle, the cover, slots, keep it in mind (photo). Plastic without smell, to the touch rough, respectively in the hand non-slip. In general, a normal, monophonic cover. Seller and recommend!
The cover came quickly. It's just super! The store packed well and quickly sent, thank you very much. Sits on the phone perfectly, all buttons are pressed well. The camera is closed well, there is a ledge, but the screen does not close, there is no ledge ((under the level of the screen, but it's not scary if if The cover is quality and looks expensive, rough and non-slippery.
Great case. The surface is pleasant. All buttons work well
Superbumper. This is just a real bumper, not a soft silicone case. Prints don't stay at all. Made of plastic. Rough to the touch, thin, the credit card under it inside already does not climb. The inside is the same as the outside without any softeners or suede. It is perfect, the edges of the front side almost do not perform above the screen without a protective glass. If you stick on the screen protective glass, it will be higher than the edges of the bumper. Putting the bumper on the phone to remove it is already problematic. Places above the buttons of the phone are made as plastic petals. In general, very nice in the hand. Does not slip. Protection of the camera over the lenses is not just a quadrant hole, wraps the lenses, Flash, sensor, and acts over them by about 1mm. Put on the back side on the camera is not afraid. Outcome: this is the best bumper I 've ever had. When charging on the GAN device, the phone in the bumper, of course, is heated more than usual. Packed was Posto in cellophane
Looks great! The texture is cool! :)
The cover is just super, thin, non-slippery and clearly on the phone lies down