SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent jacket, for height 175 and weight 77 came up size 50
Before Kursk, the parcel reached 3 days, before sending, the store refined my data and changed the size to a larger one, my height 1 M 80 cm weight 105 kg perfectly suited. I'm happy, a good purchase for this money, thank you very much to the seller, I recommend to purchase. P.S. All pockets and valves are working...
The jacket went for a month. The size coincided, by 186 cm of height, 80 kg of weight on the store's advice took 52 size 2XL. The jacket is very warm, with a membrane, like a ski suit. For such a price top.
Got a jacket. Sewing factory, the quality for your money is excellent. Not premium, but for such a reasonable price I'm happy. The store is sociable, the size said. In general, I recommend. Color, the truth is different from that in the photo-more blue, bright
Quality is good. The first impressions are quite warm. In winter it will be visible)). Delivered for 3!!! The day before Veri in the Tver region. Before sending, the store specified my parameters (height, weight). Took for 2830. SIZE 50 per my 170 cm and 80 kg. It came perfectly.
Nice jacket. Size 56 came up exactly. Height 176, weight 100. The only wish is that the zipper is double. And so I liked everything.
At 56 very close, if there is no tummy and the shoulders are wide. I would take more spacious still. I did not take myself. i hope
Excellent jacket, color exactly as in the picture, hooded on the lock, two inner pockets, on height 1.90 weight 95 without the abdomen size 56, perfectly approached, delivery fast
QualitySewn well, the seams are even, the threads do not stick out.Delivery 27 days to Peter. Although I ordered from a warehouse in the Russian Federation.
Delivery 7 days, by courier. The jacket is warm, good. We take the second time, satisfied. Weight 70 kg, 3XL is a little too big, but in winter under warm things will be just right.
The jacket is good, qualitatively sewn, all the locks work, on Rus. Size 48 (weight 75, height 170) ordered 50, approached perfectly
The order went a month to Mo although the delivery was declared +, that upset unpleasant. There were no complaints about the quality, there were three sticking threads. I liked the jacket. Took on the Russian 54 size the biggest store 56. At a height of 183 cm and a weight of 96 kg, a small stock on a sooo thin jumper, otherwise in the shoulders will be pressed.
The son is happy with him for a jacket to school the most that, he is in the 11th grade, height 180 weight 70, plespure boy)))
On height 177/80, the jacket fell just right. But on a warm sweater, it will be dense. And the jacket does not fit at all. At the same time, it is very warm. But she's not specialized in skiing. Pure winter everyday option. Recommend ..
Paid on August 26, came from China but September 29, although there was Delivery fast from Russia, but as always something went wrong, the jacket in quality was not even expected. Although I bought for work, my wife said For work, the old down jacket will go, and in this and go out is not ashamed of the store or else where! my height is 184, weight is 96 kg. I sat down as for me, all the pockets are working even on the sleeve type for the keys, the jacket is warm, I did not check the stitching, the seams are neatly, the hood is unfastened, in short, I recommend who liked it!
Fully corresponds to the description. Height 177 weight 75 approached 52 size, you can dress with a sweater. The quality is excellent.