SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maisonblue.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Je suis vraiment satisfait du produit car il semble être de qualité supérieure. Le bracelet est plus épais qu'il n'y paraît sur les photos et avec une bonne finition. La taille de la boîte est également agréable pour ce modèle. L'expédition a également été très rapide, je recommande le vendeur.
Watch pretty well built, comfortable to wrist. Came well packed with three gifts, silicone bracelet, 1 cleaning cloth and a phone holder. Opted to come with the box for added protection. Comes with manual in Portuguese!! My first watch this brand and certainly!
todo perfecto, reloj y accesorios. la correa es algo corta, mi muñeca mide 20cm de circunferencia y el reloj lo ajusto en el penultimo hoyo.
The watch arrived super fast. Packed perfectly! Everything came whole. Excellent watch, everything is ticking, they are cool.
the watch is very beautiful! I've been using it for a month and so far so good. Comes with a wrench to make adjustments to the bracelet. very cute. better than in the photo. I was not taxed. Happy!!!!
Produit de haute qualité. Arrivé rapidement. Très bien emballé. Je recommande
Très belle montre. Il est grand mais sur le bras c'est petit rsrs je recommande .. Je pense faire une collection rsrs
Top dos Tops,. ¡show! Excelente producto, Peso, tamaño y calidad para sorprender a todos, satisfacción Total. Pueden comprar sin miedo. Llegó con 15 días en la cena.
L'article est satisfait, le délai de livraison est de 7 jours plus long que prévu, et en termes de qualité, la montre est tout simplement super, surtout pour ce prix!!!! Je recommande!!
Muy bonito reloj, llegó en 16 días aquí en Manaus/AM, buena construcción y todo llegó a cumplir con nosotros
I was surprised at the quality of the Watch and the speed of delivery, I love it
This and top, already bought several of this product, recommend buying.
very nice
Como lo descrito. Entrega rápida más el cuero es muy fuerte
Produit de qualité, très beau J'indique beaucoup
Très beau.
Produit de très bonne qualité, livraison rapide et bien emballé.
Como Semper balle balle balle balle
Excellente montre. Haute qualité. Il a fallu 12 jours pour arriver au chili. 100% satisfait
Producto de calidad, bien lo que está en la descripción, hasta el momento de un gran rendimiento, vamos a ver con el tiempo para tener una calificación 100%.
Malheureusement, l'alarme est très silencieuse. Très décent. Confortable à porter et pas trop grand. Était 2 jours avant l'arrivée du rendez-vous.
Excelente. Excelente reloj y gracias por el regalo ....
El producto coincide perfectamente con las fotos y su descripción, con buen embalaje y sus respectivas cajas
La Montre est arrivé à dans Teresina-pi avec cadran en verre cassé, très susceptibles d'être dus à la fragile emballage que le vendeur devrait avoir un peu plus prudent lors de l'emballage va ouvrir un conflit.
Excelente, llegó muy rápido y el producto es de excelente calidad, super recomiendo