We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
5 Feb 2023 08:51
The best I took on Ali. Excellent quality. Recommend.
5 Feb 2023 06:06
i like It. Very good
4 Feb 2023 03:00
The jacket is very high quality, the husband is delighted with the size matches, thank you very much to the store
3 Feb 2023 07:53
Excellent goods, quality is pleasant for the body
2 Feb 2023 08:04
Very good product. Size and Color exactly as chosen. well packaged and delivered quickly. I recommend.
1 Feb 2023 09:38
Very beautiful cloth, The cloth matches stores description.
1 Feb 2023 00:32
Good semi-versts, thank you
31 Jan 2023 07:05
Very good quality, recommend without fear of being made☺
31 Jan 2023 06:36
Very nice and Hung
31 Jan 2023 06:07
Quality is excellent!!
30 Jan 2023 01:43
Quality fire, took on a teenager 14 years, I think on growth 174 perfectly sits
29 Jan 2023 04:57
Sweater of excellent quality, very soft, sat perfectly, the store answers all questions, delivery 2 weeks to Mo
28 Jan 2023 07:00
The material is super.
28 Jan 2023 06:32
OK thanks to the store as description quality feel good
26 Jan 2023 11:50
Excellent quality, very pleasant fabric to the touch. I did not expect this, just super. Delivered quickly. Size, By centimeter sits exactly. Very satisfied with the purchase.
26 Jan 2023 11:38
Thanks store very good quality
24 Jan 2023 19:23
good good good quality..
23 Jan 2023 07:18
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.