SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maisonblue.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chantata E perfect. otgovar on descriptiono. Super Bresa delivery to Scotland. thank you very much!
She liked it. I took it for a gift, now I'll order myself. Sewn neatly without threads and creases. I am very happy
Super like the bag. I ordered medium size and its super spacious just like I wanted. I will order again for different size. Thanks store. It took 3weeks to reach in WI.
For 662 rubles, the bag is even better than one could imagine. The material is durable. All lines are made fairly smoothly. Good zippers. Only the color is not black and white, but black and silver.
The bag is just gorgeous! Came well packed, a little crumpled, but the hair dryer can be corrected. Absolutely unusual and cool!
The tailor is set and its size is very suitable for the university, chil A4 paper, and iPad 11 in⭐️⭐️⭐️
The bag is very stylish and comfortable. Quality is worth its money. I recommend to buy.
I arrived today sweet and very large I took the size of the stairs
love it so much! Definitely gonna buy other color as well !
Nice product.. Superb Material..like original to some extent.
High quality and matching picture and description and I recommend buying them
Great bag! Delivery to Moscow two weeks. Thank you store!
Quality and large and color as in the picture for the second time ask
Thank you for nice bag
Perfect.I'm very happy with this bag! ! Thank you very very much! Super quality, perfect size. the delivery is luminous. thanks to the sale, the brand is very good.
It's great, q hopefully hold and it would be perfect
Excellent quality. Shipped quickly and well packaged. I would definitely buy from this store again.
Excellent handbag, came reliable packed, did not crumple. Exactly as in the photo
Very beautiful item i really recomended it♥️♥️♥️
Very rare I arrive and as described images. Very well the supplier. Sturdy and pretty bag