SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maisonblue.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery three weeks to Ukraine, dietina in the grip), I recommend selling!
Very nice... But if he works based on movement and not only darkness!!!
I loved it came super fast only took a week to arrive
It works well, it came in very fast. I'd recommend this store . I like the device.
Great, the sensor is very sensitive and only works in the dark
Oh my gosh I love this light!! Its easy to figure out and makes your bathroom pop!! Took awhile to get here but worth the wait!!
I still use it, it takes a long time to get there. I hope q looks like a father.
It is not very clear how to put it on the toilet, the lid does not close completely, it is not clear how it works at all.
Cool thing!!! Very fast delivery!!! Today I received and immediately put! After reading the reviews, quickly dealt with it. Today I ordered another one in the bath, I really liked my husband! Hope that works!!! All colors did not take pictures!
I ordered again after my former wc-light was broken. this tool is very helpful, I love it so much. fast shipment.
Delivery to Samara month Works, changes colors or static color. Packed well, but still I'll crumble.
I'm so happy with this product!!! Very nice, works perfectly and the sensor is very sensitive!
Works to see if the batteries do not consume too fast. Fast Delivery
Veru cute and useful my kid is gonna love'it Very bright
Great thing! Changed to 14500 Lithium. I took my father, but I will order myself.
Shvidka delivery. Class is cool. The rashists are burning in hell. We won't. Glory to Ukraine! Seller recommend. A cool thing for a gift.