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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
Tres buen producto. Y te recomiendo encarecidamente
i ordered black one, you sent green...
Couverture normale. Un peu marqué. Mais cool sho d'en bas est complètement fermé. Agréable au toucher. Je voudrais que la couleur orange soit plus saturée. Livraison en ukraine semaines 3-4
Too bright carrot color, and so everything is OK.
Demasiado brillante-el color de la zanahoria, así que todo está bien.
No me gustó. La carga magnética no se magnetiza.
same as the picture; good quality
Ordeno el caso por segunda vez. Esta vez no adiviné con el color. Se declaró lavanda, y vino el color gris del ratón, una lástima. El caso anterior se refería al año, hasta ahora todo está en excelentes condiciones y el caso y el titular, nada se perdió y no se divorció. El vendedor puso el soporte de plástico negro como regalo, gracias. Como resumen, quiero decir que las fundas son buenas, pero elija el color cuidadosamente. La próxima vez me guiaré solo por las fotos en vivo de los compradores, así que más confiable.
¡Me encantan estas maletas! Es de goma, con los bordes. Si el teléfono cae (que sucede extremadamente raramente), el vidrio no se rompe. Detrás del Anillo es conveniente de sostener, además, el imán mantiene firmemente el teléfono en el coche cuando uso el navegador.
Beautiful case. Very good quality. However the color is way darker than the picture. Very dark forest green. So just take note on that. Actually I ordered with this store twice, but the first time my package was stolen. Not sure if I got the refund. Very happy with my purchase. Would recommend this seller and the products.
I liked the cover!
The cover is super, I'll order more. The store put a gift-a folding sub-bag for the phone. Very nice. Thank you.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!