SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lentejuelas suaves y ligeras. En el pie 26,5 tomé con la marca 43. Un poco grande pero no crítico, charlando y un poco (en un elevador alto o una pierna más completa será excelente). En el resto, todo es perfecto, el embalaje es cancelable, el relleno, las etiquetas en el lugar, todo corresponde a la foto y la descripción del vendedor. Con el tamaño ayudará, entregado en dos semanas.
Las sandalias son elegantes, en mi pierna flácida, un poco apretadas en volumen, creo que se descomponen
Entrega Express excelente zapatillas luz suave pie muy cómodo recomienda
¡Súper perdedores! Tome 2 tamaños más. Tengo 39r. Tomé 40-41. Quiero más espacio para el pulgar)
¿Orden de 24,05 a 08,06 en la oficina de correos? Шлёпанцами feliz como en la descripción En una gran forma tengo plena 7 38 tamaño tomó 24,5 ¡Vamos bien empaquetado! Vendedor recomendar
Muy suave al caminar
Kayfovye tamaño
Muy suaves, tacos geniales! Mi 37 ordenó 38, se sentó bien! Vienen bien empaquetados con inserción de plástico dentro. ¡La mercancía llegó justo a tiempo!
Hermoso hallazgo, ordenado por otra madre y hermana
Muy buenas sandalias. El tamaño 38 tomó el tamaño 39. El embalaje es elegante. Fueron empaquetados en el polvo de la marca en la cremallera de la cremallera y el paquete amarillo de la marca. Dentro de la sandalia, una pestaña de plástico para no desvanecerse. Libre en volumen, adecuado para una pierna ancha. Soy libre, pero me gustan. Entrega rápida. Recomiendo.
Entrega más rápida, 5 días. ¡El vendedor es bueno! Sandalias cómodas, suaves. El color no es blanco, sino un poco lechoso, pero no crítico. Feliz compra. En 235 (37 tamaño) tomó 240 (38 tamaño) se adaptaron bien.
Un poco olvidado. Pero genial.
Me alegro de tenerlos finalmente. Tamaño por pie 25,5
¡Wow! Sandalias excelente 5 *, ligero, cómodo, color fresco. Al crecer 38, el vendedor aconsejó tomar 40, sentarse como era debido, un poco con stock. El vendedor es inteligente, cambió el tamaño a más grande antes del envío, como resultado de la correspondencia y no se equivocó. Gracias y recomiendo comprar 100%!
Cool zapatillas de deporte Muy bien en pie Slim pie Suave Marido feliz!) Recomendar a comprar
Entrega muy rápida, llegó a potomat en 16 días. La calidad me gustó, suave, se ajustó perfectamente al pie de 24,5 cm. Un poco más suelto que el trasero de la pierna derecha, pero no es crítico. Hay pequeños cortes, aparentemente en la producción. Recomiendo para la playa y para la ciudad!