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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
He arrived in three weeks. It's in perfect condition, the strap can be removed. I have already made several purchases with the store and I have never had a problem, their bags are quality and pretty.
There are some threads cut and will be OK, for such a price is super
Ordered September 3 came on September 30. Everything is like, then that you need to put on, there is a pocket, a magnetic buckle, it's easy to unzip easily
I actually thought I was gonna be a little bigger, but still okay. I arrive fast with combined delivery
Excellent product and communication with the store I was wrong in the color of a bag and the seller sent what I ordered excellent service
Exactly to the image, the color looks better in a face. It came super fast to Coquimbo, Chile.
1. track tracked. 2. the bag is very very very small, I thought it would be more. 3. Quality-well, for such money and such size-my opinion is overstated. 4. the belt is short, that is to say to wear inconvenient.
Very pretty, shipping very fast, less than 2 weeks in Mexico, I love it
Really cute, a bit small but I can still use it, the quality seems like it may not last that long
Received in only two weeks! Really very small, far more than I l'imaginais. But I have pu put everything I wanted in so it me vas. Very cute and practical. I l'adore!
Very nice, nice quality. It would be nice if the pita is a little bigger. It seems a little for a girl. I had No need to communicate with the store. He arrived quickly.
Slightly small) width instead of 12 cm-9 cm. And so quite normal. Qualitatively sewn, inside the pocket. It came earlier.
It's the first time I 've asked them, if they're small, ideal for those who like small things or who carry very little things in their bag. They are of excellent quality and for the price they are definitely worth it.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!