SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maison Blue (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cuchillo de calidad, afilado, bastante pesado, pero cómodo de trabajar. Corta bien. ¡Recomendado!
Tardó mucho tiempo, alrededor de 4 meses, pero al final recibí el paquete hoy. El cuchillo se ve bien, muy afilado, de buena calidad.
¡Encantado con los cuchillos! Regalo perfecto para mí y mi marido El equilibrio es perfecto, hay una oreja para fijar la oscuridad)) ¡No cuchillos, sino un sueño para los amantes de las excursiones!
Entrega mes + 2 días. El cuchillo es normal, corta.
Tomé la segunda corriente como regalo, un cuchillo normal.
No está mal, No hay grandes defectos en el mango
No hay funda. Pero el cuchillo es genial.
El cuchillo llegó 3 semanas antes de la fecha dada. Parece un cuchillo bien construido de buena calidad. Es muy afilado y corta muy bien.
Gran cuchillo, afilado, en la mano yace cómodo
¡Finalmente he llegado! De febrero a junio.
Wow! excelente!
Un gran cuchillo. Pesado. El mango es de madera. Espesor de la lona 5mm
Entrega rápida, el cuchillo es muy pesado, en la mano yace perfectamente, trabajar un placer
Gran cuchillo, incluso ligeramente cortado, afilado
¡Ven rápido! ¡Bien embalado! El cuchillo como una isla en la mano es bueno bastante pesado y Sharp. Recomiendo Gracias,
Cuchillo fue sólo de China en lugar de la que Rusia
Casi dos meses antes de Tomsk, mucho tiempo a salvo. Corresponde a la descripción. El bolígrafo se rompe, parece que solo se sostiene en las esposas, no pegado. Vamos, el tiempo mostrará... Lo usaremos en senderismo, pesca. Veamos cómo. En principio, se puede recomendar para la compra.
Cuchillo de corte pequeño muy práctico
Algo bueno.
¡Un gran cuchillo! Y caminó sólo 5 días!)
Muy bueno Me gusta.
Se adapta perfectamente a mi cuchillo.
Entrega larga de 34 días, descripción exacta, la manija se trata cuidadosamente sin rugosidad, afilado no está mal, el precio es aceptable, gracias al vendedor
¡Agudo! El dedo se cortó rápido...
Me encantó muy buen material